Privacy Policy
Last updated: 4 March 2025
This Privacy Policy describes how Claimharbor ("we", "us", or "our") collects, uses, stores, and shares information when you visit or use our website at claimharbor.online (the "Site"). By using the Site, you agree to the practices described in this policy.
1. Information We Collect
1.1 Information You Provide Directly
We may collect personal information that you voluntarily provide to us, including but not limited to:
- Your name and email address when you subscribe to our newsletter or contact us
- Messages or enquiries you send through our contact form
- Any other information you choose to share with us
1.2 Information Collected Automatically
When you visit the Site, certain information is collected automatically through standard web technologies, including:
- IP address and approximate geographic location
- Browser type, version, and operating system
- Pages visited, time spent on pages, and referring URLs
- Device identifiers and connection information
- Cookies and similar tracking technologies
1.3 Cookies and Tracking Technologies
We use cookies and similar technologies to operate and improve the Site, analyse usage patterns, and personalise your experience. You may control cookie preferences through your browser settings. Disabling certain cookies may affect the functionality of the Site.
2. How We Use Your Information
We use the information we collect for the following purposes:
- To operate, maintain, and improve the Site
- To respond to your enquiries and provide customer support
- To send you newsletters, updates, or other communications you have requested
- To analyse usage trends and monitor the performance of the Site
- To detect, prevent, and address technical issues or fraudulent activity
- To comply with applicable legal obligations
3. Legal Basis for Processing
We process your personal information on one or more of the following grounds:
- Consent - where you have given us clear consent to process your information for a specific purpose
- Legitimate interests - where processing is necessary for our legitimate business interests and those interests are not overridden by your rights
- Contractual necessity - where processing is required to fulfil a request you have made or a service you have agreed to receive
- Legal obligation - where we are required to process information to comply with a legal requirement
4. Sharing of Information
We do not sell, rent, or trade your personal information. We may share your information in the following limited circumstances:
- Service providers - trusted third-party vendors who assist us in operating the Site, such as hosting providers, analytics services, and email delivery platforms, subject to confidentiality obligations
- Legal requirements - when disclosure is required by law, regulation, or valid legal process
- Protection of rights - when we believe disclosure is necessary to protect the rights, property, or safety of Claimharbor, our users, or others
- Business transfers - in connection with a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction
5. Data Retention
We retain personal information for as long as necessary to fulfil the purposes described in this policy, unless a longer retention period is required or permitted by law. When your information is no longer needed, we will delete or anonymise it in a secure manner.
6. Your Rights and Choices
Depending on your location and applicable law, you may have the following rights regarding your personal information:
- The right to access the personal information we hold about you
- The right to request correction of inaccurate or incomplete information
- The right to request deletion of your personal information
- The right to object to or restrict certain types of processing
- The right to data portability, where applicable
- The right to withdraw consent at any time, where processing is based on consent
To exercise any of these rights, please contact us at help@claimharbor.online. We will respond to your request within a reasonable timeframe.
7. Third-Party Links and Services
The Site may contain links to third-party websites or services that are not operated by us. We are not responsible for the privacy practices of those third parties. We encourage you to review the privacy policies of any external sites you visit.
8. Children's Privacy
The Site is not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us and we will take steps to delete it promptly.
9. Data Security
We implement reasonable technical and organisational measures to protect your personal information against unauthorised access, loss, alteration, or disclosure. However, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security and encourage you to take appropriate precautions when sharing information online.
10. International Data Transfers
Your information may be transferred to and processed in countries other than the country in which you reside. These countries may have data protection laws that differ from those in your country. Where such transfers occur, we take appropriate steps to ensure your information remains protected in accordance with this policy.
11. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. When we make material changes, we will update the "Last updated" date at the top of this page. We encourage you to review this policy periodically. Your continued use of the Site after any changes constitutes your acceptance of the updated policy.
12. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
- Website: claimharbor.online
- Email: help@claimharbor.online